At Twincraft, we believe in the power of partnership. We care for our customers' brands as if they were our own, because when our customers succeed, so do we.
HOW WE WORK
Designated customer account team
To make the process as seamless and supportive as possible, each of our customers are assigned a dedicated Account Team. This cross-functional team is here to serve as your guide throughout the product development process.
Sales Director
As your key point of contact at Twincraft, your Sales Director is here to learn about your brand, present innovative ideas, and explore new opportunities to support your growth. Internally, they serve as your brand cheerleader to help drive projects forward and ensure that we are successfully delivering on your brand’s unique needs and vision.
Account Manager
This team knows how to keep the train on the rails. Your Account Manager handles all the logistics behind the scenes and will proactively reach out to you with product development timelines, milestones, and important deadlines.
Formulator
No gatekeeping here. Speak directly to your designated Formulator to get all of your product formulation and chemistry questions answered.
Packaging Engineer
We know that packaging is key to a product’s success, so your Packaging Engineer is here to ensure that your product looks and functions exactly how you pictured it. They get into the nitty gritty details to make sure that your formula works with your selected packaging, your product runs efficiently and effectively on our equipment, and the finished goods are properly packed up for shipping.
Sales Director
As your key point of contact at Twincraft, your Sales Director is here to learn about your brand, present innovative ideas, and explore new opportunities to support your growth. Internally, they serve as your brand cheerleader to help drive projects forward and ensure that we are successfully delivering on your brand’s unique needs and vision.
Account Manager
This team knows how to keep the train on the rails. Your Account Manager handles all the logistics behind the scenes and will proactively reach out to you with product development timelines, milestones, and important deadlines.
Formulator
No gatekeeping here. Speak directly to your designated Formulator to get all of your product formulation and chemistry questions answered.
Packaging Engineer
We know that packaging is key to a product’s success, so your Packaging Engineer is here to ensure that your product looks and functions exactly how you pictured it. They get into the nitty gritty details to make sure that your formula works with your selected packaging, your product runs efficiently and effectively on our equipment, and the finished goods are properly packed up for shipping.
HOW WE WORK
Additional Resources
Trend & Product Innovation Specialist
Our Trend Specialists LIVE for product. They keep an eye on industry trends, shifting consumer behaviors, product launches, new ingredients, and cool textures to help you keep your finger on the pulse. They seek to inspire by presenting Product Innovation Collections that showcase emerging trends, innovative formulas, and whitespace analysis to spark new ideas for your brand.
Regulatory Specialist
We know that the regulatory landscape can be confusing and overwhelming. Our regulatory specialists work to understand your product claims and ensure that they are justified and conform with the requirements of your intended distribution channels.
Quality Team
Our dedicated Quality experts work with you to establish quality expectations to proactively minimize risk in the marketplace and with your customers. They are vigilant in safeguarding product quality at each step of the manufacturing process, including receipt of raw materials, manufacturing, production, and releasing the finished goods.
Manufacturing Engineers
Our Manufacturing Engineers act as behind-the-scenes advocates for our customers, playing a key role in development, scale-up, and production optimization. Their expertise is critical in identifying and addressing potential challenges as projects transition from the lab bench to full-scale production. When they find potential problems, they develop actionable plans to mitigate these challenges before moving into pilot or production runs.
Trend & Product Innovation Specialist
Our Trend Specialists LIVE for product. They keep an eye on industry trends, shifting consumer behaviors, product launches, new ingredients, and cool textures to help you keep your finger on the pulse. They seek to inspire by presenting Product Innovation Collections that showcase emerging trends, innovative formulas, and whitespace analysis to spark new ideas for your brand.
Regulatory Specialist
We know that the regulatory landscape can be confusing and overwhelming. Our regulatory specialists work to understand your product claims and ensure that they are justified and conform with the requirements of your intended distribution channels.
Quality Team
Our dedicated Quality experts work with you to establish quality expectations to proactively minimize risk in the marketplace and with your customers. They are vigilant in safeguarding product quality at each step of the manufacturing process, including receipt of raw materials, manufacturing, production, and releasing the finished goods.
Manufacturing Engineers
Our Manufacturing Engineers act as behind-the-scenes advocates for our customers, playing a key role in development, scale-up, and production optimization. Their expertise is critical in identifying and addressing potential challenges as projects transition from the lab bench to full-scale production. When they find potential problems, they develop actionable plans to mitigate these challenges before moving into pilot or production runs.
WHAT TO EXPECT
A family business that puts you first
As a second-generation family-owned business, we believe in providing value to our customers – not shareholders. Our agile business model and team of problem-solvers allow us to adapt to industry trends and make quick adjustments to deliver what you need to grow your brand.
Testimonials
Hear from our customers
Want the inside scoop on what it’s like to work with us? See what our brand partners have to say about The Twincraft Experience.
“Twincraft is not a manufacturer to us. They are part of our team. They are part of our growth. They are part of our mission. They truly are best-in-class in their product-to-market execution.”
Randi
Co-founder, Nécessaire
“Embarking on a collaborative journey with Twincraft is an extraordinary experience, marked by unparalleled customer satisfaction. From the initial briefing process to the final product delivery, every interaction exudes a commitment to excellence that surpasses industry standards.”
Melissa
Executive, Luxury Hair Care Brand
"Twincraft is a dream partner, and our business would never be where it is today without them. From my first conversation explaining my crazy idea to scaling and growing to over 1,000 retailers - I cannot imagine doing this with anyone else."
Brea
Founder, Shinery
“[Twincraft’s] dedication to quality and innovation has greatly boosted our business. What sets Twincraft apart is their unique approach—being the only contract manufacturing partner that actively visits our office with innovative ideas.”
David
Co-founder, Mission-Driven Personal Care Brand
“Ever so flexible, ever so collaborative, and ever so people-focused, Twincraft has continuously proven itself as a reliable, dependable, and customer-oriented contract manufacturer in an industry and at a time that more than ever needs it.”
