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The Twincraft Experience

At Twincraft, we believe in the power of partnership. We care for our customers' brands as if they were our own, because when our customers succeed, so do we.
team-members
HOW WE WORK

Designated customer account team

To make the process as seamless and supportive as possible, each of our customers are assigned a dedicated Account Team. This cross-functional team is here to serve as your guide throughout the product development process.
sales-director

Sales Director

As your key point of contact at Twincraft, your Sales Director is here to learn about your brand, present innovative ideas, and explore new opportunities to support your growth. Internally, they serve as your brand cheerleader to help drive projects forward and ensure that we are successfully delivering on your brand’s unique needs and vision.
account-manager

Account Manager

This team knows how to keep the train on the rails. Your Account Manager handles all the logistics behind the scenes and will proactively reach out to you with product development timelines, milestones, and important deadlines.

formulator

Formulator

No gatekeeping here. Speak directly to your designated Formulator to get all of your product formulation and chemistry questions answered.

packaging

Packaging Engineer

We know that packaging is key to a product’s success, so your Packaging Engineer is here to ensure that your product looks and functions exactly how you pictured it. They get into the nitty gritty details to make sure that your formula works with your selected packaging, your product runs efficiently and effectively on our equipment, and the finished goods are properly packed up for shipping.

HOW WE WORK

Additional Resources
Trends

Trend & Product Innovation Specialist

Our Trend Specialists LIVE for product. They keep an eye on industry trends, shifting consumer behaviors, product launches, new ingredients, and cool textures to help you keep your finger on the pulse. They seek to inspire by presenting Product Innovation Collections that showcase emerging trends, innovative formulas, and whitespace analysis to spark new ideas for your brand.
regulatory

Regulatory Specialist

We know that the regulatory landscape can be confusing and overwhelming. Our regulatory specialists work to understand your product claims and ensure that they are justified and conform with the requirements of your intended distribution channels.
quality

Quality Team

Our dedicated Quality experts work with you to establish quality expectations to proactively minimize risk in the marketplace and with your customers. They are vigilant in safeguarding product quality at each step of the manufacturing process, including receipt of raw materials, manufacturing, production, and releasing the finished goods.
manufacturing

Manufacturing Engineers

Our Manufacturing Engineers act as behind-the-scenes advocates for our customers, playing a key role in development, scale-up, and production optimization. Their expertise is critical in identifying and addressing potential challenges as projects transition from the lab bench to full-scale production. When they find potential problems, they develop actionable plans to mitigate these challenges before moving into pilot or production runs.

WHAT TO EXPECT

A family business that puts you first

As a second-generation family-owned business, we believe in providing value to our customers – not shareholders. Our agile business model and team of problem-solvers allow us to adapt to industry trends and make quick adjustments to deliver what you need to grow your brand.
Testimonials

Hear fromour customers

Want the inside scoop on what it’s like to work with us? See what our brand partners have to say about The Twincraft Experience.
Read more testimonials

“Twincraft is not a manufacturer to us. They are part of our team. They are part of our growth. They are part of our mission. They truly are best-in-class in their product-to-market execution.”

Randi
Skincare brand client

“Embarking on a collaborative journey with Twincraft is an extraordinary experience, marked by unparalleled customer satisfaction. From the initial briefing process to the final product delivery, every interaction exudes a commitment to excellence that surpasses industry standards.”

Melissa
Hair Care Brand Client

Our experience with Twincraft has been stellar in every possible way. The level of care for our brand and the product we wished for was at the top of every conversation. From the first meeting to the "Bubble Bath" with cross functional teams, patience, and a real desire to meet or exceed our expectations, and the ability to deliver on a promise tells the story of what has become an exceptional partnership. Their regulatory support, sustainability and ethical standards, purchasing and operations, make Twincraft among the best we have ever worked with.

Brenda, EVP, R&D
Paul Mitchell
Let’s work together

Let’s work together